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RESTART:   See FIT’s COVID-19-related plans and guidelines for spring campus operations, teaching, and learning.

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FAQ

Need help? "Let's Chat" services for current FIT students, departments and alumni

For answers to our most common questions, browse our site, download the service guides below, services & pricing guide (.pdf) and view our Videos & Tutorials page. Guide is a pdf and requires Adobe Reader. 

promo for PrintFX / Fablab "let's chat, digital service desk" service

Why are my photos green? Ask Us!
PrintFX / FabLab - Need Help? Let's Chat

Still need an answer? PrintFX / FabLab & Tech teams are here to support you! Email us at [email protected] regarding:

  • Fabrication - 3D Modeling, Laser Cutting

  • Photography

  • Adobe Photoshop, Illustrator, Acrobat

  • General PrintFX or Technology questions

Please note that we are not able to accept inquiries from non-FIT affiliated Gmail accounts due to privacy restrictions. We will get back to you with an answer, and if more information is needed we will set up time for a short chat or demo session

Spring & summer 2021 virtual chat hours:
Open Monday - Friday 9am - 5pm until 5/31.
Open Monday - Thursday 9am - 5pm, 6/1 - 8/12.
Closed weekends, 6/4, 11, 14, 18, 25; 7/2, 5, 9, 16, 23, 30; 8/6, 13.

Additional resources:
Students: Visit the Academic Skills tutoring center for virtual walk-in sessions and one-on-one tutoring assistance. 
Faculty: Technology learning resources available via the Center For Excellence in Teaching (CET).

 

Guides are pdfs and require Adobe Reader.

3D Printing guide (.pdf)
Button Pin templates
Digital Printing File Prep guide (.pdf)
Hardcover Bookbinding templates
Laser Cutting guide (.pdf)
Riso Printing guide (.pdf)
Vacuum Forming guide (.pdf)
Vinyl Cutting guide (.pdf)

 


General FAQ

Full Service Area FAQ

Self Service Area FAQ

General FAQ

If I don't want to pick up my finished job on campus at the curbside table, can PrintFX / FabLab ship me my order? 

During Covid, we are shipping via UPS within the U.S. only. Jobs are shipped at 3pm M-F only when the college is open. Cost calculation is based on shipping and packaging costs. Tracking #'s are automatically emailed to customer's FIT email address.

Can I owe PrintFX payment?
No. Payment is due when student is notified that their job's been completed. Those with unpaid jobs left at PrintFX for two weeks or longer will have an academic hold placed on their account.

Can FIT alumni use PrintFX / FabLab?
Yes, but we need proof of alumni status and ask that no commercial work be submitted. We require a 30% surcharge, paid upfront, on all services. Turnaround time is one to three business days depending on our current student workload. Please contact staff, (212) 217-5470. [email protected]

How do I submit my order form and files? Until further notice, online ordering only. Service desk submission suspended.
View Printfx Online Ordering quick guide. 

Full Service FAQs

How can I print using the Riso printer?
Until further notice, one-on-one and group sessions suspended. Submit an order form. View our Risography File Setup video quick guide

What is the quality of printing?
Printing ranges from budget to portfolio quality.

If my prints print poorly, do I still have to pay?
If it's our fault, no but if it's your fault, yes.  

If my fabric prints have some minor flaws, will PrintFX reprint it at no charge? Can I wash or dry clean the fabric after it's printed?
Our fabric is intended for sampling purposes so the colors will diminish after washing or dry cleaning. Due to the nature of fabric printing, please be aware that inevitable minor flaws and inconsistencies may occur in your prints. Examples of these flaws are available by request to help in your decision whether to proceed with printing.

Can I print double-sided and what are the limitations?    
Yes, but double-sided printing is only available for laser prints. Only multi-page pdfs are accepted; PrintFX staff will not combine multiple files for you. Front and back alignment is not guaranteed and will vary greatly. Double-sided printing is not recommended for files that need to be cropped or trimmed to a precise size or lined up exactly front to back. Please view our Double-Sided quick guide.

Why are my printout colors different from the screen or another printer? Until further notice, soft proofing unavailable.
Color calibration varies from screen to screen and printer to printer. We cannot guarantee the colors you see on your screen will match the prints from our printers. Please soft proof using our color calibrated monitors when printing ink jet sheets, ink jet posters, or specialty media. This will give you a close, but not exact, idea of how your prints will look when printed on our paper and printers. View our Soft proofing With A Color Calibrated Monitor quick guide.

What file formats are acceptable for laser and inkjet prints?
ai, pdf, psd, tiff, jpg, png. We do not accept InDesign or Microsoft files. View our Indesign - Packaging Files / Exporting PDFs quick guide.

Can I use sRGB?
Yes, but if you want the closest color match, use Adobe RGB 1998.

What is the minimum inkjet roll print length?
Our printers print a 6" minimum and you will be charged accordingly.

Why doesn't PrintFX use CMYK?
CMYK is for offset printing. We use RGB because it has a wider color gamut.

How do I pay for prints? Until further notice, pay via phone by sharing your FIT ID# with a PrintFX staff member.
PrintFX will only accept funds that are added to online accounts as payment. View Adding Funds To Your MyFit eAccount quick guide video. Use your FIT Campus Card at the PHil stations located on the 5th floor of the Goodman Resource Center Library or the Feldman Center, CC15. PHil stations accept $1, $5, $10, and $20 bills. Coins not accepted. Use the campus card online portal, accessible by any workstation on or off campus. 

Do you accept AutoCAD, U4IA, MS Word/Excel/PowerPoint files?
No, please convert to .pdf format and proof in Photoshop. When exporting .pdf files, use the [PDF/X-1a:2001] preset. Under 'Advanced,' use [High Resolution] Transparency Flattener. 

What are trim marks and when do I need them?
Trim marks are small marks that appear on the outer four corners of your document. You can add them yourself by drawing them in or by selecting this option on our order form. Trim marks are beneficial if you need to cut out your image from a larger sheet of paper, especially if the white of your image is indistinguishable from the white of the paper it was printed on. View our Bleeds & Cropmarks quick guide video for more information.

Can I use my own fonts?
PrintFX supports the FIT font library. If you want us to use your own fonts & are submitting an Illustrator file, please outline them.

Does PrintFX resize my document for printing?
Submit files that are the size you need. We will only resize to fit the page size that you designate as indicated on your order form.

Can PrintFX print on paper that you bring in?
No. Our papers, fabric, and other materials are specific for our printers

Can I use any material I want for laser cutting?
No, some materials we cannot laser cut for various reasons. Please refer to our list of acceptable materials or contact us.

How large can my vinyl cut sticker file be?
The maximum size is 21" width by any length.

Will the vinyl cut stickers adhere to fabric?
No, this vinyl doesn't work well with fabric, but it will adhere well to other surfaces like plastic & metal. We highly recommend asking for a sample for you to test.

What’s the advantage of using the application tape for my single color vinyl stickers?     
This transfer (masking) tape can be used to make the application of detailed stickers easier. For example, instead of pressing down each letter one-by-one on your artwork, this tape will hold all your letters together, correctly spaced, so you can press them down together all at once.

Self Service FAQs

What are the two color calibrated monitors used for? Service suspended until further notice.
The color calibrated monitors allow you to soft proof your files using the same ICC profiles that PrintFX uses to print your work. Soft proofing gives you a close idea of how your inkjet print will look when printed at PrintFX. View Soft proofing With A Color Calibrated Monitor quick guide video.

Can the PrintFX staff trim my work for me? Service suspended until further notice.
No, but you can use our paper and board trimmers on a first-come, first-serve basis.

How big are PrintFX's paper and board trimmers? Service suspended until further notice.
PrintFX has a 24" paper trimmer. During regular open hours, the hallway outside PrintFX has a 70" paper trimmer and 80" board trimmer. The 6th floor of the Library has a 50" paper trimmer and 4' x 6' cutting table.

How many 3D printers does the self-service area have? Do I have to wait while my 3D file prints? MakerBot printing changed from self service to full service until further notice.
There are three MakerBot 3D printers. Since the self-service area is first come, first serve, please sign in and prepay to use one. When sending your file to the printer, the software will indicate the completion time, which could be several hours. You can leave while your model prints and retrieve it when it's done.

What 3D software is available for students to use in the self service area? Suspended until further notice.

Sculptris; ZBrush; Rhinoceros 5.0, SketchUp 2016, Solidworks 2016, CURA 2.6.2, Makerware, AutoCAD 2018, Penguin 2.0 SR1 for AutoCAD, StyleBuilder, Lectra V4R1 SP13, ARTstor, NetFabb (for editing, repairing and analyzing designs for 3D printing)

How do I arrange to use the 3D handheld scanners? Service suspended until further notice.

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