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Student Complaint Resolution

FIT participates in federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. Participating institutions must be legally authorized to operate in the state in which they are located. Title 34 CFR § 600.9 requires states to have a “process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws.” Title 34 CFR § 668.43(b) requires that institutions: “make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.”

To comply with this regulation, FIT provides the following information to our prospective and current students.

FIT makes every effort to resolve student complaints internally, using policies and procedures outlined in the online College Policy Library. It is expected that students will fully utilize any and all of such administrative procedures to address concerns and/or complaints in as timely a manner as possible. For procedures regarding:

Academic Grade Appeal  Refer to the Grade Appeal policy
Academic Integrity Violations Refer to the Academic Honor Code policy.
Other Academic Complaints  Refers to incidents of unprofessional behavior and other complaints that are not of an academic grade or integrity concern. Contact the department chair or academic dean for assistance.
Code of Student Conduct Violation  Contact the Dean of Students and refer to the Code of Student Conduct policy.
Americans with Disabilities Act Refer to the Disability Accommodations and Support Services policy. 
Discrimination or Sexual/Discriminatory Harassment Refer to the Nondiscrimination and Anti-Harassment policy. 
Affirmative Action  Refer to the Nondiscrimination and Anti-Harassment policy.
Title IX, Sexual Assault, Stalking, and Domestic/Intimate Partner Violence Refer to the Sexual Misconduct Response policy.
Family Educational Rights and Privacy Act (FERPA) Refer to the FERPA policy.
Criminal Activity Complaints involving matters of a criminal nature, such as assault, battery, and theft should be directed to the Department of Public Safety at 212 217.4999.
Other Complaints Refers to incident of unprofessional behavior and other complaints that are not covered by any other policies noted above. Contact the department director or the divisional vice president.


Corrective Action
Resolution of student complaints may include the following corrective actions: actions for the benefit of the student; direct disciplinary action against any employee of the College; and/or a change in rules, policies, or practices related to the provision of academic services and education.

Each administrative area responsible for handling the complaint ensures that any corrective actions arising from complaints are implemented and, where appropriate, reasonable steps are taken to prevent a similar complaint reoccurring.

The complainant will be notified of any corrective action imposed that directly relates to the complainant.

External Complaint Options
In the unlikely event that an issue cannot be resolved by the College, students may file a complaint with outside agencies noted below. These agencies should be contacted only after the student has registered a complaint with the College and has not received a response to the request for resolution – see list below.

For online students not in New York, contact information for filing complaints with the state approval or licensing entity in the student’s state of residency. State contact information has been collected by the State Higher Education Executive Officers (SHEEO) and may be accessed at http://sheeo.org/sheeo_surveys/.

Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the College’s regional accrediting agency, once all other avenues have been exhausted. The link above provides information on its complaint policies and procedures.

Contact Information for External Agencies

New York State Division of Human Rights
State Headquarters
New York State Division of Human Rights
Old Fordham Plaza, 4th floor
Bronx, NY 10458

 

Tel:  718.741.8400
Fax: 718.741.3214

 

Manhattan
New York State Division of Human Rights
20 Exchange Place, 2nd floor
New York, NY 10005

New York State Division of Human Rights
Adam Clayton Powell State Office Building
163 West 124th Street, 4th floor
New York, NY 10027

 


Tel:  212.480.2522
Fax: 212.480.0143 

Tel:  212.961.8650
Fax: 212.961.4425
Albany
New York State Division of Human Rights
Empire State Plaza
Corning Tower, 28th floor
Albany, NY 12220


Tel:  518.474.2705
Fax: 518.473.3422

 

Long Island
New York State Division of Human Rights
175 Fulton Avenue, Suite 404
Hempstead, NY 11550

New York State Division of Human Rights
State Office Building
250 Veterans Memorial Highway, room 2B49
Hauppauge, NY 11788


Tel:  516.538.1360
Fax: 516.483.6589


Tel:  631.952.6434
Fax: 631.952.4920

Brooklyn
New York State Division of Human Rights
55 Hanson Place, room 304
Brooklyn, NY 11217

 

 
Tel:  718.722.2856
Fax: 718.722.2869
     
Office of Sexual Harassment
New York State Division of Human Rights
Office of Sexual Harassment
55 Hanson Place, Suite 347
Brooklyn, NY 11217

Tel:  718.722.2060 or 800.427.2773
Fax: 718.722.4525
 

Office of AIDS Discrimination
New York State Division of Human Rights
Office of AIDS Discrimination
20 Exchange Place, 2nd floor
New York, NY 10005

 


Tel:  212.480.2522
Fax: 212.480.0143

United States Department of Labor
Office of Federal Contract Compliance Programs
201 Varick Street, room 750
New York, NY 10014

New York District Office
26 Federal Plaza, room 36-116
New York, NY 10278

State Campus
Building 12, room 500
Albany, NY 12240

 


Tel:  212.337.2006
Fax: 212.620.7705



Tel:  212.264.7742
Fax: 212.264.8166


Tel:  518.457.2746
Fax: 518.457.6908
  United States Equal Employment Opportunity Commission
EEOC National Headquarters
1801 L Street, NW
Washington D.C. 20507

EEOC Field Office
6 Fountain Plaza, Suite 350
Buffalo, NY 14202

 


Tel:  202.663.4900
Fax: 202.663.4912


Tel:  706.551.4441
Fax: 716.551.4387

Office of Civil Rights
OCR National Headquarters
U.S. Department of Education
Office of Civil Rights
Customer Service Team
Mary E. Switzer Building
330 C Street, SW
Washington D.C. 20202

Office for Civil Rights
New York Office
2 Old Slip, 26th floor
New York, NY 10005


Tel:  800.421.3481
Fax: 202.205.9862






Tel: 646.428.3800
Email: OCR.NewYork@ed.gov

     
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