Brightspace LMS

Welcome to Brightspace at FIT

FIT is switching from the Blackboard Learning Management System to D2L Brightspace. Blackboard will be available until the end of summer 2023. All Blackboard courses from summer 2022 through summer 2023 will be available in Brightspace in mid-July. This page will provide you access to Brightspace training and resources.

How to Access Brightspace

You can access Brightspace with your FIT username and password at brightspace.fitnyc.edu.

As long as your department has assigned you as the instructor of your course in Banner, your course will appear in Brightspace. Look for your courses under “My Courses” after you log in.

Getting Started

If you have never used Brightspace please visit the Office of Online Learning's YouTube channel.

You can also visit D2L's Brightspace channel for helpful video tutorials.

Training Opportunities

Please see this Google Doc for the latest workshop schedule.

Previous workshops and other tutorials are available on the Office of Online Learning's YouTube channel.

How to Get Help

Brightspace Support:

The SUNY Online Helpdesk is available 7 days per week to answer any questions related to Brightspace. This should be your first stop for all Brightspace-related assistance, as the helpdesk is the most knowledgeable about the latest issues and updates to Brightspace.

Call 1-844-673-6786 during the following hours:
Monday-Friday 7:00AM-12:00AM Midnight EST, Saturday 10:00AM-8:00PM EST, and Sunday 10:00AM-9:00PM EST.

Margaret Bishop is an experienced Online Instructor and works part time for the Office of Online Learning. She is available for appointments on the topics of Online/Remote/Blended Teaching Pedagogy, Brightspace Advanced Questions, and how to use related tools (ScreenPal, Voicethread, Padlet, Qwickly). Please email Margaret Bishop at [email protected] to schedule an appointment. Due to our limited budget for extra support, we ask that instructors limit meetings with Margaret to no more than 2 hours per month.

Jose Diaz: Jose, former Online Learning Manager, is available through August on a limited basis to help faculty with Brightspace. Please book an appointment with him using Calendly. Please note that faculty may not book more than 1 hour per week with Jose.

Help with Other Issues

Username and Password Problems: If you are having trouble with your user name and password and are unable to log in to Brightspace, visit FIT’s Password Help Center, call 212-217-4357, or submit a help request.

FIT Concourse Digital Syllabus (also known as Syllabus Connect): This is a campus-wide, syllabus template that includes key FIT resources. You can build and/or edit your course syllabus with the Concourse Syllabus template. Please visit the CET website for more information.

Help Recording Audio and Video for Your Course Lectures: If you would like help with cameras, microphones, and lighting setup to record your lectures, please contact FIT’s IT department at 212-217-4357 or submit a help request .

Help with Google Meet and Webex: If you are using Google Meet or Webex for your live lectures and need support, please contact FIT’s IT department at 212-217-4357 or submit a help request.

Help with VoiceThread, Qwickly Attendance, ScreenPal (formerly Screencast-o-Matic), and Padlet:

VoiceThread: [email protected] (must use FIT email)
Qwickly Attendance: [email protected]
ScreenPal (formerly Screencast-o-Matic): Open a ticket
Padlet: [email protected]

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The new semester is coming up and my course it not appearing in Brightspace.

Brightspace automatically creates course shells once your name has been entered in Banner for a particular course (it can take up to 24 hours to update). If you do not see your course listed on your home page, please contact your department secretary to have your name entered in Banner.

Who should my students contact if they need help with Brightspace?

For technical problems with Brightspace, students may contact the SUNY Online Support Services Help Desk at 1-844-673-6786 or [email protected]. Note that there is a Student Orientation to Brightspace on every student's (and instructor's) Brightspace home page.

For user name and password problems, students must contact FIT's TechHelp.

For general assistance using Brightspace, they may contact the Academic Skills Tutoring Center.

If students are having problems with registration (e.g., if they were dropped from the course for non-payment), they should contact:

Credit courses: Registrar at (212) 217-3820 or [email protected]
Non-credit courses: Center for Continuing and Professional Studies at (212) 217-7715 or [email protected]

Are tutors available to help students use Brightspace?

Yes, students can contact the Academic Skills Tutoring Center for tutoring.