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RESTART FALL 2020:   See FIT’s plans and guidelines for fall campus operations, teaching, and learning.

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Frequently Asked Questions

How can I get help with the gradebook?

View the CET calendar to sign up for a Blackboard gradebook workshop.

Contact the Open SUNY help desk at 1 844-673-6786 (1 844-OPENSUNY) or [email protected]

Contact [email protected]for face-to-face courses or [email protected]for online courses.

Who should my students contact if they need help with Blackboard?


For technical problems with Blackboard, students may contact the Open SUNY Help Desk at 1 844-673-6786 (1 844-OPENSUNY) or [email protected].

For user name and password problems, students must contact FIT's TechHelp.

For general assistance using Blackboard, they may contact the Academic Skills Tutoring Center.

If students are having problems with registration (e.g., if they were dropped from the course for non-payment), they should contact:

It's close to the start of the semester and my course is not appearing in Blackboard.

Blackboard automatically creates course shells once your name has been entered in Banner for a particular course. If you do not see your course listed in your courses nugget, please contact your department secretary to have your name entered in Banner.

Are tutors available to help students use Blackboard?

Yes, students can go to the Academic Skills Tutoring Center in room A608B.

How do I set up proctored exams in my online course?

Contact Tamara Cupples at [email protected].

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