New and Updated Technology Resources and Services
The Division of Information Technology is committed to meeting the needs of the FIT community in our current remote environment and has created three comprehensive IT Guides. Each guide is tailored to a specific audience:
Recently updated IT services include full support for three remote collaboration tools (Collaborate Ultra [via SUNY], Meet, and Webex), a more robust VPN solution for employee remote access to business applications, a need-based remote loaner program, an online service for reviews of student 2D/3D print files, and remote management of classroom and lab computing equipment via FIT Remote Labs.
On-campus services include academic computing support for open studios and labs, a unified TechHelp support desk that includes Tier 1 and Tier 2 support for graduate classrooms, audio/visual support and equipment, and desktop equipment services.
Accessing Specialized Campus Computers Using FIT Remote Labs
Students and faculty will be able to access select classrooms and specialty labs from a browser on their home or remote computers using FIT Remote Labs, powered by Leostream.
Using Classroom Computers
Faculty members who teach courses in FIT Remote Labs classrooms will notify their students if they elect to use it to access campus software. Not all courses offered require remote access to campus computing; many programs like Adobe Creative Cloud and Microsoft Office 365 are available without FIT Remote Labs access.
Using Computer Commons Computers
The Computer Commons, rooms CC15, and CC15A are available for remote access for current FIT students using FIT Remote Labs at it.fitnyc.edu/computer-labs.
Additional Information and Support for FIT Remote Labs
Visit the Division of Information Technology website for step-by-step instructions and support answers for commonly asked questions at it.fitnyc.edu/fit-remote-labs.
Access to Adobe Creative Cloud 2020 and Microsoft Office 365
Two key software suites, Adobe Creative Cloud and Microsoft Office 365, are available without FIT Remote Labs. For Adobe Creative Cloud, FIT has a license for all students who are enrolled in programs that require access. For Microsoft Office 365, FIT has a full site license for all students, faculty, and staff. With each of these licenses, faculty and students may download the programs directly to their home or remote computer.
Blackboard Collaborate Ultra, Google Meet, and Cisco Webex
These tools help provide a successful remote experience where you can listen or present, share screens to demonstrate or review, watch data update in real time, and have effective discussions or Q&A sessions. Blackboard Collaborate Ultra is a tool within our learning management system, Blackboard. Google Meet and Cisco Webex meeting options are both fully integrated directly into Google Calendar within your FIT account.
Support for Faculty Demonstration Videos for Studio Classes
For faculty teaching studio classes who need to record demonstrations for remote instruction, IT provides tripod kits that assist in creating videos that are steady and with good quality audio. Each kit has a tripod, a phone clip (to secure a smartphone to the tripod), a snake extension clip (to allow a flexible closeup to a machine or fabric, for example) and a Bluetooth wireless audio headset (to ensure quality sound). Training workshops and materials are forthcoming. Note: These kits are in limited supply and are being prioritized for faculty who teach hands-on studio classes. School deans are coordinating with these faculty members directly and will provide IT with approved and prioritized lists for distribution of kits.
Reserving Lab and Studio Space on Campus with FIT Book It
Students from approved majors can use FIT Book It, the college's new reservation service, to check availability and book spaces that are managed to assure health and safety. More details and instructions on FIT Book It are available here.
TechHelp for Campus or Remote Support
TechHelp is the FIT community's first source for IT support whether studying or working remotely or using equipment on campus. Submit a ticket at TechHelp.fitnyc.edu or call (212) 217-HELP and an IT team member will address the problem as quickly as possible. Spring hours will be 8 am to 10 pm, Monday through Friday, with additional weekend hours available during the start of the semester in order to best support remote study and work.
Other Core IT Services
Training for faculty and staff will be available throughout the spring term. For the latest training offerings, visit it.fitnyc.edu/employee-training.
Core IT services that have reopened on campus include academic computing services for open studios and labs, a TechHelp desk that includes support for graduate school classrooms and staff offices, audio/visual support and equipment for faculty who are on campus, and desktop equipment services for faculty and staff.
For the fall semester, the Gladys Marcus Library continues to provide online research and instruction support for our faculty, staff, and students. Librarians can be also added to virtual Blackboard shells to participate in discussions or work with faculty to build course-related resources. Faculty may also request a live or self-paced library instructional session for students or a research guide for their class. Visit the library website for a full list of services and current hours, or drop into library virtual office hours to chat with a librarian (Monday–Thursday, 1–2 pm).
Specialty On-Campus Printing Services
PrintFX and FabLab, which provide 2D and 3D printing services, is closed to all in-person visitors. Curbside pickup of 2D and 3D prints and fabrications is available to support students who visit campus.
PrintFX and FabLab continues to provide an online digital service desk to answer questions related to creating and printing/fabricating 2D or 3D work, including assistance with correct file types for 3D printers, DPI for Illustrator files, and formatting for laser cutting. All services are provided via email support, live on-demand video chat support, and virtual appointment-based consultations and workshops.