Please browse the answers to our most common questions below, browse our site, download our  services & pricing guide (.pdf) and view our Self-Help Videos & Tutorials.  Guide is a pdf and requires Adobe Acrobat or Reader.

Still have a question? PrintFX and FabLab teams are here to support you! Stop by Pomerantz D529A or call us at  (212) 217-5470. 

How can I print using the Riso printer?
One-on-one and group sessions suspended. Submit an order form. View our Risography File Setup video quick guide

What is the quality of inkjet printing?
Printing ranges from budget to portfolio quality.

If my prints print poorly, do I still have to pay?
If it's our fault no, but if it's your fault, yes.  

If my fabric prints have some minor flaws, will PrintFX reprint it at no charge? Can I wash or dry clean the fabric after it's printed?
Our fabric is intended for sampling purposes so the colors will diminish after washing or dry cleaning. Due to the nature of fabric printing, please be aware that inevitable minor flaws and inconsistencies may occur in your prints. Examples of these flaws are available by request at our service desk to help in your decision whether to proceed with printing.

Can I print double-sided and what are the limitations?    
Yes, but double-sided printing is only available for laser prints. Submit multi-page pdfs only. PrintFX staff will not combine multiple files for you. Front and back alignment is not guaranteed and will vary greatly. Double-sided printing is not recommended for files that need to be cropped or trimmed to a precise size or lined up exactly front to back. Please view our Double-Sided quick guide.

Why are my printout colors different from the screen or another printer?
Color calibration varies from screen to screen and printer to printer. We cannot guarantee the colors you see on your screen will match the prints from our printers. Please soft proof using our color calibrated monitors when printing ink jet sheets, ink jet posters, or specialty media. This will give you a close, but not exact idea of how your prints will look when printed on our paper and printers. View our Soft proofing With A Color Calibrated Monitor quick guide.

What file formats are acceptable for laser and inkjet prints?
ai, pdf, psd, tiff, jpg, png. We do not accept InDesign or Microsoft files. View our Indesign - Packaging Files / Exporting PDFs quick guide.

Can I use sRGB?
Yes, but if you want the closest color match, use Adobe RGB 1998.

What is the minimum inkjet roll print length?
Our printers print a 6" minimum and you will be charged accordingly even if your file is smaller than 6".

Why doesn't PrintFX use CMYK?
CMYK is for offset printing. We use RGB because it has a wider color gamut.

How do I pay for prints? 
Stop by Printfx to self-swipe your funded FIT ID card. PrintFX will only accept funds that are added to online accounts as payment. View Adding Funds To Your MyFit eAccount quick guide video. Use your FIT Campus Card at the PHil stations located on the 5th floor  Library  lobby or the basement of the Feldman Center, CC15. PHil stations accept $1, $5, $10, and $20 bills. Coins not accepted. Use the campus card online portal, accessible by any workstation on or off campus. 

Do you accept AutoCAD, U4IA, MS Word/Excel/PowerPoint files?
No, please convert to .pdf format and proof in Photoshop. When exporting .pdf files, use the [PDF/X-1a:2001] preset. Under 'Advanced,' use [High Resolution] Transparency Flattener. 

What are trim marks and when do I need them?
Trim marks are small marks that appear on the outer four corners of your document. You can add them yourself by drawing them in or by selecting this option on our order form. They are beneficial if you need to cut out your image from a larger sheet of paper, especially if the white of your image is indistinguishable from the white of the paper it was printed on. View our Bleeds & Cropmarks quick guide video for more information.

Can I use my own fonts?
PrintFX supports the FIT font library. If you want us to use your own fonts & are submitting an Illustrator file, please outline them.

Does PrintFX resize my document for printing?
Submit files the size you need them to be. We will only resize to fit the page size that you designate as indicated on your order form.

Can PrintFX print on paper, vinyl or fabric that you bring in?
No. Our papers, fabric, and other materials are specific for our printers.

Can I use any material I want for laser cutting?
No, some materials we cannot laser cut for various reasons. Please refer to our list of acceptable materials or contact us.

How large can my vinyl cut sticker file width be?
22.5" by any length.

Will the vinyl cut stickers adhere to fabric?
No, this vinyl doesn't adher well to fabric, but does so with other surfaces like plastic & metal. We highly recommend asking for a sample for you to test.

What’s the advantage of using the application tape for my single color vinyl stickers?     
This transfer (masking) tape can be used to make the application of detailed stickers easier. For example, instead of pressing down each letter one-by-one on your artwork, this tape will hold all your letters together, correctly spaced, so you can press them down together all at once.

What are the two color calibrated monitors used for? 
The color calibrated monitors allow you to soft proof your files using the same ICC color profiles that PrintFX uses to print your work. Soft proofing gives you a close idea of how your inkjet print will look when printed at PrintFX. View Soft proofing With A Color Calibrated Monitor quick guide video.

Can the PrintFX staff trim my work for me?
No, but you can use our paper and board trimmers on a first-come, first-serve basis.

How big are PrintFX's paper and board trimmers? 
PrintFX has a 24" paper trimmer. During regular open hours, the hallway outside PrintFX, Pomerantz D529A, has a 70" paper trimmer and 80" board trimmer. The 6th floor of the Library has a 50" paper trimmer and 4' x 6' cutting table.

How many 3d printers does the self-service area have? Do I have to wait while my 3d file prints? 
There are four MakerBot 3d printers. Since the self-service area is first come, first serve, please sign in and prepay to use one. When sending your file to the printer, the software will indicate the completion time, which could be several hours or overnight. You can leave while your model prints and retrieve it when it's done.

What 3d software is available for students to use in the self service area?

Sculptris; ZBrush; Rhinoceros 5.0, SketchUp 2016, Solidworks 2016, CURA 2.6.2, Makerware, AutoCAD 2018, Penguin 2.0 SR1 for AutoCAD, StyleBuilder, Lectra V4R1 SP13, ARTstor, NetFabb (for editing, repairing and analyzing designs for 3D printing)

If I don't want to pick up my finished job on campus, can PrintFX / FabLab ship me my order? 
We are now shipping via UPS within the U.S.  Shipping deadline is 2pm daily. Cost calculation is based on shipping and packaging costs. Tracking #'s are automatically emailed to customer's FIT email address.  *Shipping is suspended during May and December.

Can I owe PrintFX payment?
No. Full payment is due after job is completed. Those with unpaid jobs left at PrintFX for two weeks or longer will have an academic hold placed on their account.

Can FIT alumni use PrintFX / FabLab?
Yes. We will only accept your order from your FIT gmail account. No commercial work. 30% surcharge on all services. Payment due prior to start of job--ask Printfx staff for the "alumni payment card #". Extended turnaround time (one to three business days) on all services.

How do I submit my order form and files? Online ordering only. Service desk submission suspended.
View Printfx Online Ordering video quick guide.