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Frequently Asked Questions

1. Why should I report my concern to the Care Team? Why not just call the Counseling Center?
The Care Team includes a staff member from the Counseling Center. Reporting your concerns to the Care Team ensures that your concern will be immediately directed to a qualified person, who will be able to determine the next best course of action to help a student in need of assistance, whether that means Counseling or another campus resource.

2. What will the Care Team do with my report?
Care will first determine the most appropriate course of action to take using the information presented in your report. Based on the type of incident or concern, Care may contact you in order to get additional information and/or other crucial details. In many cases, Care may contact the student you are concerned about to arrange a meeting. Care’s role is to determine how urgent the situation is and then to recommend or require that the student involved get the proper assistance.

3. Who are the members of the Care Team?
Refer to the Members section to find out the members of the Care Team.

4. What kinds of things should I report to the Care Team?
If you have noticed student behavior which is perceived to be harmful to the student him/herself or to others we encourage you to fill out the Care Incident Communication Form. This behavior may include:

• Unusual or erratic behavior in or outside the classroom environment.
• Extended absences from class by an otherwise engaged and involved student.
• Submission of class work that consists of troubling themes or references.
• Threatening behavior verbal, written or physically demonstrated through action, social media, and/or any other means.
• Other actions which cause an alarm or call into question the safety of the student or his/her peers.
• Behavior that could be construed as threatening to self or others.

5. Can students send concerns about their peers to the Care Team?
Yes, students may send concerns about their peers to the Care Team. If you are aware of behavior similar to what is outlined above (#4) or have witnessed an incident involving a friend or classmate that concerns you, fill out the Care Incident Communication Form and Care will follow up with the concern.

6. Will my name be revealed to the student I am concerned about?
If you prefer that your name not be revealed to the student you are concerned about, it will be kept private. In some cases, the information you provide will only be known to you and so the student you are concerned about may know its source. The team will always discuss this matter with you before taking any action that would make your identity known.

7. Can I submit an anonymous report about a student?
Yes, you may submit an anonymous report about a student. However it is important to understand that choosing to remain anonymous can pose an obstacle to the Care. This might occur if the team is in need of additional details or requires critical information that would allow them to help a student in need. We would like to have your contact information in case we need additional information.

8. Will the student I report be "in trouble"?
The student that you report will be given the support and assistance they require by the Care Team and other College and community resources. The primary purpose of the team is to provide help to students who are in a state of crisis. When you report a student that you are concerned about, you are ensuring that they will receive the best possible assistance from qualified staff members.

9. How do I contact the Care Team?
You can email the Care Team at or can call us at 212-217-3800.