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Interlibrary Loan FAQ

people standing outside a carWhat is ILLiad?
What can I request from ILL? What can I not request from ILL?
The library owns what I’m looking for, but it’s lost or missing. Can I still order the item?
Is ILL free to use?
How do I sign up for ILL?
How do I use ILL?
What information do I need to order an item?
How long does it take to receive items from lending libraries?
For how long can I keep the items?
What happens if I lose or damage an ILL item?
How many ILL items can I request?
How do I renew material?
My ILL loans have arrived, where do I pick them up?
I’m an outside researcher and would like to borrow an FIT thesis.
​​I'm an outside researcher. How do I request books from the FIT Library?
I'm from a small/corporate library that does not use ILLiad, how do I submit requests to borrow material from the FIT Library?
I forgot my password.

I need more help.


 

What is ILLiad?

Interlibrary Loan (ILL) is a service which helps patrons obtain materials that are not available at the FIT Library. All patrons must have a valid FIT ID card and a current FIT e-mail account.

What can I request from ILL? What can I not request from ILL?

You may request materials not owned by the Library. You may also request articles from journals we do not own or are unavailable via the databases. You may not request materials owned by the FIT Library if they are on reserve (chances are if the book is required reading here, it's required reading at another academic library). We may make an exception if the item is checked out, email us to inquire.

The Library owns what I'm looking for, but it's lost or missing. Can I still order the item?

Yes! If you're looking for an item and it's declared lost or missing in our Catalog, please order it through ILL. Please put a note in your request that the item is missing and/or lost so our team does not cancel the request by mistake. If you're looking for an item and it's not on the shelf, please let a member of Access Services know.

Is ILL free to use?

Yes! We will try to locate materials from lending libraries who do not charge for their materials. It may be that the only library that owns the item charges. In that case will receive an email with the price and an option to pay for the loan or not.

How do I sign up for ILL?

Go to the log in page and click on First Time User. You will need to create a username and password. You must use your FIT email address when registering. All correspondences will be sent to your FIT email.

How do I use ILL?

On the main page under New Request, click on the type of material you would like to borrow. Fill out the mandatory fields. It is extremely helpful to include the ISBN number for faster processing. Additionally you may browse the SUNY Connect Union Catalog for materials owned by all of the SUNY campuses. When you've found the item you wish to borrow, click to see its record and click on Request Item. Follow the instructions and the ILL form will be filled out for you. Don't forget to click on Submit. If you don't, we will not receive your request. Using SUNY Connect will help speed up your request. You may also wish to browse WorldCat, a global catalog of library collections. WorldCat.org lets you search the collections of libraries in your community and thousands more around the world.

What information do I need to order a item?

A complete bibliographic citation would be helpful. But generally you should provide the author and title and year (if a specific edition is applicable).

How long does it take to receive items from lending libraries?

Materials are normally received and processed within one business week. However, depending on the speed and location of the lending library it may take longer than a week. The more esoteric the material the longer it may take to receive. Plan ahead and give yourself enough time to receive the materials.

For how long can I keep the items?

Generally for a month, however the specific due date is determined by the lending library. You may have a shorter loan period for audio visual materials.

What happens if I lose or damage an ILL item?

The ILL Unit takes note of any damages to the items as they are received and processed. The patron will be responsible for any subsequent damages. We will assess the damage of the items and ask the lending library to send an invoice. This is passed on to the patron. There are usually two fees - a processing fee and a replacement fee. All patrons are responsible for any fees associated with lost or damaged items.

How many ILL items can I request?

Undergraduate students may request up to 15 books and 5 A/V materials at once. Graduate students, Staff, and Faculty may request up to 25 books and 5 A/V materials at once. There is no limit on the amount of articles requested. There is no cap on the number of items requested per semester.

How do I renew material?

The window of opportunity to renew is 5 days before an item is due. The system will not allow you to renew before 5 days or after the item has come due. You may request one renewal from the lending library. To do so log into your ILL account. On the left hand side under View, click on Checked Out Items. Click on the transaction number of the request in need of renewal. You should see Renew Request in red letters at the top of the page. Click on that and you should see a new due date. Keep in mind, the actual due date is determined by the lending library. Check back on the request to see the actual due date.

My ILL loans have arrived, where do I pick them up?

Stop by the Access Services/Circulation Desk on the 5th floor of the Goodman Center. You will need to sign and date the slips as confirmation that you have received the materials.

I'm an outside researcher and would like to borrow an FIT thesis.

All of our theses are digitally available to purchase through ProQuest. Interlibrary Loan can provide the table of contents and bibliography and/or one chapter of the thesis.

I'm an outside researcher. How do I request books from the FIT Library?

Individuals who are not affiliated with FIT must submit requests through their local university, corporate, or community library.

I'm from a small/corporate library that does not use ILLiad, how do I submit requests to borrow material from the FIT Library?

To borrow materials from the FIT Library, verify that FIT owns the item by searching StyleCat. If the material has a status of "available," submit one ALA Request form per item via email. We reserve the right to deny any request for any reason. Please contact us with any questions.

I forgot my password.

Log onto the homepage of ILL. Click on "Forgot Password".

I need more help...

You can email us at libill@fitnyc.edu or call us at 212 217.4364 Monday - Friday, 9:00am - 5:00pm.

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