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What to Expect at the Counseling Center

Who is eligible for counseling services?

  • Any full-time, registered, degree-seeking FIT student is eligible for counseling services.

How much does it cost for counseling?

  • There is no charge for all eligible students.

Are services confidential?

  • Yes, all services are completely confidential.  No information is shared with any other person or office without your written consent.  The exception to this is if we need to keep someone safe from harm (either yourself or someone else).

How do I get started with counseling services?

  • You would come to the Counseling Center office to complete some screening forms.  The forms are reviewed by Counseling Center staff who will then give you an intake appointment with one of the clinicians on staff.  Or, you can call the Counseling Center 212 217.4266 for an intake appointment. 

What happens next?

  • The purpose of the intake appointment will be to determine how to best meet your needs.  You may be recommended for individual therapy at the Counseling Center, or you may be referred for therapeutic services in the community.

What happens if I am referred  to a community clinic?

  • Counseling Center will provide you with a referral list for outpatient clinics and offices in your area.  Many of these clinics have low cost and sliding scale fees.  If you have your own health insurance coverage, you will likely be covered for these services.  In addition, if you are a full time student, and don't have your own insurance, you will need to have basic student health insurance which provides coverage for outpatient mental health services.  For further information regarding student health insurance, please contact Gallagher Koster at 1.800.457.5599 or email Studentcare@Kosterins.com.

How long can I use counseling center services?

  • We offer individual counseling on a short-term basis (about 6-8 sessions).  A referral to an outside resource will then be provided.

Do you take walk-ins?

  • Due to staffing restrictions, we cannot accommodate walk-ins.  But, if you are experiencing an emergency or the situation is urgent, please tell us.  In that case, someone will see you to assess the need to see a counselor immediately.

Can I see any counselor that is available when I come in?

  • The counselor that you receive an appointment with becomes your assigned counselor.  Your assigned counselor will determine with you if the best fit to meet your needs will be short-term counseling at the Counseling Center or a referral for long-term counseling with a provider in the community.

What if I need to see my counselor and I don't have an appointment?

  • All of your visits with your counselor are by appointment only.
  • Please do not walk in and ask to speak to your counselor if you do not have an appointment.
  • Instead, if you are experiencing an emergency and need to speak with your counselor before your next scheduled appointment, you should either call or email your counselor.  Your counselor will then respond back to you to either (1) determine how to best assist you or (2) arrange a meeting based on their availability and yours.

What if I can't make an appointment?

  • We ask that you call the clinic ahead of time to cancel an appointment if you cannot make the scheduled time.  We try to accommodate as many as possible and broken appointments limit the number of students we can see.  Consequently, if appointments are repeatedly missed without prior notification, future appointment times cannot be guaranteed.

What should I do if I have concerns or complaints about my services?

Your well-being and the quality of care you receive at the Counseling Center are our primary concerns.  If you have questions or complaints about the care and treatment offered to you during your visits at the Counseling Center, please contact the Director of the Counseling Center at 212 217.4266.  If your concerns are related to the care you received from the Director, please contact the Dean of Students at 212 217.3800.

Please rest assured that all of us in the Counseling Center are concerned about your safety and well-being and will work hard to assist you with determining the severity and immediacy of all your concerns.

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