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Frequently Asked Questions

How can I get help with the gradebook?

Download the gradebook tutorial from the CET ANGEL@FIT website

If your gradebook is set up and you are still having a problem, you may contact for face-to-face courses or for online courses.

Who should my students contact if they need help with ANGEL?

For technical problems with ANGEL, students may contact the Open SUNY Help Desk at 800.875.6269 or

For user name and password problems, students may contact IT for FIT in room C307A. They may also call 212.217.HELP (4357) or email

For general assistance using ANGEL, they may contact the Academic Skills Tutoring Center

If students are having problems with registration (e.g., if they were dropped from the course for non-payment), they should contact:

Credit courses:
Registration Center at 212.217.3850 or
Non-credit courses: Center for Professional Studies at 212.217.7715 or

For all other issues, they may contact the Office of Online Learning at 212.217.4069 or

My students are having trouble attaching files to the drop boxes.

Using a browser not compatible with ANGEL is the most common cause of problems with attachments. Ask your students to make sure they are using the correct browser (browser compatibility is listed under Announcements on the ANGEL home page).

If your students are using the correct browser and are still having trouble, make sure they are following the correct steps to submit an attachment in the drop box.

Itís close to the start of the semester and my course is not appearing in ANGEL.

ANGEL automatically creates course shells once your name has been entered in Banner for a particular course. If you do not see your course listed in your courses nugget, please contact your department secretary to have your name entered in Banner.

Are tutors available to help students use ANGEL?

Yes, students can go to the Academic Skills Tutoring Center in room A608B.

How do I set up proctored exams in my online course?

There are currently four courses at FIT which require exams to be proctored. If you are interested in including proctored exams in your course, contact Tamara Cupples (

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