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Frequently Asked Questions

How can I get help with the gradebook?

View the CET calendar to sign up for a Blackboard gradebook workshop.

Contact the Open SUNY help desk at 800-875-6269 or

Contact for face-to-face courses or for online courses.

Who should my students contact if they need help with Blackboard?

For technical problems with Blackboard, students may contact the Open SUNY Help Desk at 800.875.6269 or

For user name and password problems, students may contact IT for FIT in room C307A. They may also call 212.217.HELP (4357) or email

For general assistance using Blackboard, they may contact the Academic Skills Tutoring Center

If students are having problems with registration (e.g., if they were dropped from the course for non-payment), they should contact:

Credit courses: Registrar at 212.217.3820 or
Non-credit courses: Center for Professional Studies at 212.217.7715 or

For all other issues, they may contact the Office of Online Learning at 212.217.4069 or

Itís close to the start of the semester and my course is not appearing in Blackboard.

Blackboard automatically creates course shells once your name has been entered in Banner for a particular course. If you do not see your course listed in your courses nugget, please contact your department secretary to have your name entered in Banner.

Are tutors available to help students use Blackboard?

Yes, students can go to the Academic Skills Tutoring Center in room A608B.

How do I set up proctored exams in my online course?

Contact Tamara Cupples at

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