Login Problems/Troubleshooting

The FIT Help Desk will contact you as quickly as possible via email with your account resolution. Please be patient while FIT addresses the problem.

Option 1: Email

Please email customer_service@fitnyc.edu with the following information for the fastest assistance:
To: Customer_Service@fitnyc.edu
Cc: Precollegeprograms@fitnyc.edu
Subject Line: Precollege Login Problem

Student Name:
Student ID Number (begins with @):
Email Address:
Describe the problem with as much detail as possible OR copy and paste the error message you receive when trying to login.

Option 2: Call

Call 212-217-HELP and select option number '5'. You will be asked to provide your FIT ID number (begins with @), so please have it ready.

We appreciate your patience in this matter!